RESOURCES

FOREWORD

Before presenting our resources in greater detail, some information about our 2019 redesign of the company’s internal organisation.

Our line of business requires us to be responsive and efficient to meet the often urgent needs of our customers. We have introduced a more efficient information management system where commercial and technical details are closely linked.

To achieve this, we now use a high-performance CRM system along with regular video-conference meetings with our customers, suppliers and staff, to manage the technical and commercial information collected by our field experts as efficiently as possible.

In this way, customer needs are acknowledged rapidly, information is used immediately and communication all the more effective.
This type of organisation helps us maintain a solid level of motivation internally, as all departments are involved.

PROJECT DESIGN AND MANAGEMENT

SERCEM INDUSTRIE was established in 1970. Since then it has successfully developed and passed on its expertise.

With a solid team of experienced engineers and technicians, the firm proposes:

  • single part design to turnkey project management
  • custom technical solutions
  • expert knowledge of all types of rotary drum equipment and all original equipment manufacturers, enabling a more confident approach for our customers.
  • SERCEM INDUSTRIE assign calculations and design work to staff who receive ongoing training on the latest-generation software.
  • We also manage full equipment specifications in countries where local manufacture is required.
    In this case, we source and validate the panel of local subcontractors and monitor production from end to end, including final pre-shipment acceptance.

MANUFACTURING

Workshops with extensive production resources enable us to produce equipment of any dimensions.
Mechanical welding and machining resources, alongside our quality department, meet customer demand for heavy equipment and non-standard dimensions.

As indicated in the Project Management section, we also oversee full manufacturing in the country of use if the project demands.

TRANSPORT & LOGISTICS

For several decades, SERCEM INDUSTRIES has imported and exported equipment all around the world, ranging from single parts to heavy machinery.
Our network of logistics partners in France and abroad, our internal service of preparing administrative and customs documentation, along with packaging management and transport tracking, ensure that we perform well in a field that is constantly evolving.

Note: Transport insurance

SERCEM INDUSTRIE is covered by its own transport insurance for all import and export operations.
This insurance covers all goods transported, but also our own equipment (for work sites, expert assessments etc.).

ADR SERVICE
AUDIT, DIAGNOSTIC, RECOMMENDATION

The technical choices we make in terms of preventive maintenance require regular improvements in our performance.

In this respect, ADR is the cornerstone of our service offering and the resulting technical solution.

ADR SERVICE

To meet growing demand from customers, we regularly refresh staff training in these services.
Similarly, the equipment required for expert assessments on site evolves alongside the technologies used. We are now using 3D tracers for our measurement surveys and data reading software prior to analysis and delivery of our recommendations and remarks to customers.

ASSEMBLY on the Site SERVICE

SCHEDULED OUTAGES & HEAVY DUTY WORK

Management, welders, mechanics, metalworkers, fitters, etc. .

OUR STRENGTH:

Knowledge of the business and capacity to appoint suitable teams to perform heavy-duty work in a specific field.

ASSEMBLY SUPERVISION

Appointment of management personnel in multiple countries.

TECHNICAL SUPPORT (job-specific or master agreement)

Choice of specific profiles, experience in remote assignments and adaptability.

THE ADR SERVICE (Audit, Diagnostic, Recommendation)

See previous section.

COMMISSIONING ASSISTANCE

Required once work is completed.
Suitable personnel perform mandatory tasks such as machine adjustments, and operator staff training at the time of commissioning.

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REPLACEMENT PARTS SERVICE

This service is where SERCEM INDUSTRIE started out, when it was just a manufacturer.

Now, through our expertise in calculations and design work, we can meet any demands with or without original drawings.

MAINTENANCE SERVICE

Following heavy-duty work or simply an expert assessment and recommendations, we propose a maintenance plan to support customers in the use of rotary drum equipment.

The first action is to stabilise the machine if necessary.
Secondly, it is important to arrange preventive maintenance through regular on-site and remote supervision.

Over time, the aim is to eliminate unscheduled outages and for the operator, to better manage their operating costs and improve equipment performance.

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